The New Biller Best Practices

How COVID-19 has changed billing and payments
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What's Inside

The COVID-19 pandemic has altered the landscape of billing and payments, likely for years to come. Primarily, the health crisis has encouraged (and in many cases, forced) payers to opt for contactless, digital methods of payment and communication. And critical health and financial concerns have resulted in billing organizations rethinking every part of their payment and collections process.

Based on the experience of more than 2,100 Invoice Cloud users, we’ve compiled a few of the new best practices that billing organizations must consider to effectively manage organizational priorities and support customers moving forward.

Download this ebook to learn more about the new biller best practices, including:

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How to make it easier for payers to transition to digital payments
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Why flexible and omni-channel payment options are so important
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How to deliver frictionless customer experiences throughout the payment route