Customer Experience in the Insurance Industry

Insights from insureds on what contributes to an outstanding user experience.

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Insurance is a fast-moving and competitive industry, where customer touchpoints are limited and policyholder turnover can be high. That means every interaction policyholders have with your organization needs to contribute to a positive experience.

To uncover what the policyholder experience is truly like, Invoice Cloud conducted an online survey where we asked respondents about their payment preferences, recent payment experiences, and what contributes to a good user experience.

Download this research report to learn about:

  • How policyholders prefer to make payments and why
  • The number one factor that contributes to a good user experience
  • How to effectively reduce customer churn