The 2021 state of online payments

An analysis of customer payment trends to help organizations drive results
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What's Inside

Regardless of the types of payments your organization collects, understanding customer payment preferences is critical. Falling behind on customer expectations for this essential (and, in some instances, only) customer touchpoint could mean the difference between receiving timely billing payments or not receiving payments at all.

To understand the current landscape of online payments, InvoiceCloud surveyed over 1,200 bill payers to identify customer payment preferences, pain points, and areas of opportunity organizations can address to improve the payer journey and convert more customers to digital payments.

Download this research report to learn:

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Which channels customers prefer for making payments
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Factors that increase (and decrease) online payments and self-service adoption
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How organizations can create a seamless experience that increases on-time payments